Frequently Asked Questions

How is my Tesla's valuation calculated?
Our valuations are based on real-time market data, your Tesla's make, model, mileage, condition, and any additional features.
Why is my valuation subject to inspection?
To ensure transparency and fairness, we conduct an inspection to confirm your car's condition matches the details provided.
Do you charge any fees?
No, we don’t charge any fees. Our service, including collection, is completely free of charge.
Will you collect my Tesla?
Yes, we offer a free collection service. We’ll come to your home or a convenient location to inspect and collect your car at no cost.
How will I be paid?
You’ll receive payment via immediate bank transfer, usually within 15 minutes of sale confirmation.
My Tesla is a non-runner. Will you buy it?
Yes, we buy non-running Teslas. Make sure to provide accurate information during the valuation process.
My Tesla has a private registration. Can I sell it?
Absolutely. If you wish to keep the private plate, you'll need to transfer it before the sale.
Can you settle outstanding finance on my Tesla?
Yes, we can settle outstanding finance directly with the lender.
Do you buy Teslas with accident history or as insurance write-offs?
Yes, we purchase Teslas with accident history, including those marked as insurance write-offs.
What documents do I need to sell my Tesla?
You’ll need the V5C logbook, Photo ID, proof of address, and any service history or finance settlement letters.
How long is my valuation valid for?
Valuations are valid for 7 days.
What if my Tesla has modifications?
We accept modified Teslas. Be sure to list all modifications during the valuation process.
How do I cancel or reschedule my collection?
Contact us at least 24 hours in advance by email or phone.
What happens to my road tax?
You can claim a refund for any full months of road tax directly from the DVLA.
Can I sell a Tesla on behalf of someone else?
Yes, but you’ll need authorisation documents and the registered keeper’s ID.
Do you buy imported Teslas?
Yes, as long as they are UK registered.
What if I have a complaint?
Please email us at info@selltesla.com with your concern.
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